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SV789 Privacy Policy — Your data is our responsibility

Sv789 believes every member's personal data is a valuable asset. This page explains how your information is collected, where it is stored, who can access it, and what rights you have — all in plain, simple language.

Last Updated: January 2026
Version 2.4
Language: English
Latest Version in Effect
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Key points of the Privacy Policy

The privacy principles sv789 follows to protect your data

Encrypted Storage
All your data at sv789 is secured with 256-bit SSL encryption — the same level of protection used by banks and financial institutions.
Military-Grade Standards
Never Sold to Third Parties
sv789 never sells your personal information to advertisers or any third party. Your data is used solely to improve your experience on the platform.
Zero Sales
You're fully in control
At sv789, you can view, correct, or request deletion of your data at any time. Giving or withdrawing consent for how your data is used is entirely your choice.
Full Autonomy
PCI DSS Compliant Payments
Your payment information is processed in compliance with the international PCI DSS security standard. Card or mobile banking details are never stored on sv789's servers.
International Standards
Transparent Cookie Policy
sv789 uses only necessary cookies. The purpose of each cookie is clearly disclosed, and you have the option to disable non-essential cookies at any time.
Transparent
Defined Retention Period
sv789 does not retain data indefinitely beyond what is necessary. After an account is closed, only information required under legal obligations is kept.
Limited Retention
Table of Contents

In Summary: sv789 treats your personal data with the utmost seriousness. Reading this Privacy Policy will help you understand what data is collected, why it is collected, how long it is retained, and what rights you have. For any questions, contact us at support@sv789.my.

1

Introduction & Scope

This Privacy Policy applies to sv789 (sv789.my) and all users of its services. By creating an account, browsing the website, or downloading the mobile app, you are considered to have accepted this Privacy Policy.

We understand how important your data is to you. That's why sv789 clearly states the purpose before collecting any information. We only collect what is genuinely needed to provide you with a better experience.

Applicability: This policy applies to all data collected across sv789's website, mobile app, live chat support, and email communications.

2

What Data Is Collected

Sv789 collects several categories of data. Each category is used for a specific purpose, and consent is obtained before collection.

Identity Information
  • Full Name
  • Date of birth
  • National ID number
  • Passport (if applicable)
  • Address
Contact Information
  • Mobile number
  • Email address
  • bKash/Nagad Number
  • Bank Account Details
  • Communication Preferences
Activity Data
  • Betting history
  • Transaction Records
  • Login Time & Location
  • Favourite games
  • Support Chat History
Device & technology
  • IP address
  • Device Type
  • Operating System
  • Browser Type
  • Cookie & session data
Location Data
  • Country and city (derived from IP)
  • Timezone
  • Language preference
  • Currency preference
Security information
  • Login attempt records
  • 2FA Verification History
  • Suspicious activity logs
  • KYC Document Copy

Sensitive data: sv789 never stores full card numbers, CVV codes, or PINs. During payment processing, this information is sent directly to the payment gateway and no copy is retained on sv789's servers.

3

How data is collected

Sv789 collects information through several methods. Here is a transparent overview of each:

Directly From You

You provide data directly when filling out the registration form, submitting KYC verification documents, contacting the support team, or updating your profile.

Automatically

Certain data is collected automatically when you use the sv789 website or app. This includes your IP address, browser type, pages visited, time spent on site, and games clicked. This information is used to improve site performance.

Via Third Parties

For identity verification, sv789 may work with approved KYC service providers. For payment verification, transaction confirmations are obtained from mobile banking institutions. Only the minimum information required for verification is exchanged in these cases.

Sv789 does not automatically collect your profile data from any social media platform. If you use social login, only the information you explicitly consent to share will be accessed.

4

Purpose of data use

Sv789 uses collected data only for specific purposes. Each purpose is clearly explained below:

Service Delivery & Operations

Your data is used to create and manage your account, process payments, deliver your gaming experience, and provide customer support. This is the most fundamental purpose and does not require separate consent, as it forms part of the service agreement.

Identity Verification & Fraud Prevention

Sv789 uses your data for KYC verification, age confirmation, and fraud detection. This is not only to protect you personally, but to keep the entire platform safe and secure.

Legal Compliance

Certain data must be retained to comply with Anti-Money Laundering (AML) laws, Know Your Customer (KYC) requirements, and the conditions of applicable gaming licences. This data may be disclosed to courts or regulatory authorities upon request.

Service Improvement & Personalization

Sv789 analyzes which games you enjoy, when you're most active, and which types of bonuses work best for you — all to deliver a better experience. This process uses only behavioral patterns, never personally identifiable information.

Promotional Communications

Sv789 may send you emails or SMS to keep you informed about new promotions, bonus offers, or important updates. This is entirely optional — you can opt out at any time.

5

Data Sharing Policy

Sv789 never sells your data to third parties. However, limited information may be shared with trusted partners as necessary to deliver our services.

Who Your Data Is Shared With

  • Payment processors: bKash, Nagad, Rocket, and banking partners — only the information required to complete transactions.
  • KYC verification services: Authorised identity verification providers — specific verification data only.
  • Game providers: Pragmatic Play, Evolution Gaming, and similar providers — account ID and balance data only, strictly for game operation.
  • Technology Services: Server hosting and cloud storage — data is stored in encrypted form.
  • Law enforcement agencies: Only upon a lawful order or court directive.

Who Your Data Is Not Shared With

  • Advertisers or marketing companies.
  • Data brokers or data trading companies.
  • Any other online gaming or betting platform.
  • Any individual or unauthorized entity.

Every third-party partner signs a strict data privacy agreement with sv789. They may only use data for the designated purpose and may not share it elsewhere without sv789's explicit authorisation.

6

Cookies & Tracking Technologies

The sv789 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's performance.

Cookie Type Purpose Duration Mandatory
Essential Cookies Login Sessions, Security Verification At Session End Yes
Performance Cookies Language Preference & Page Load Speed 30 Days Yes
Analytics cookies Page View & Click Pattern Analysis 6 Months Optional
Preference Cookies Game Preferences, Display Settings 1 Year Optional
Security Cookies Fraud Detection & Bot Prevention 24 Hours Yes

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

7

Data Protection Technologies & Measures

Sv789 employs multiple layers of technology and policy to protect your data. Security here goes beyond technical measures — human-level safeguards are in place as well.

256-bit TLS/SSL
Military-grade encryption applied to all data transfers.
Secure data centre
Data stored on ISO 27001 certified servers.
Firewall & IDS
Real-time intrusion detection system.
Restricted access
Only authorized personnel have access to your data.
Regular Audits
Third-party security audit conducted twice a year.
Backup Systems
Daily encrypted backups stored in a secure location.

In the event of a data breach, sv789 will notify affected members within 72 hours and take immediate steps to resolve the issue. This is part of our security commitment.

8

Your Rights

As an sv789 member, you have certain fundamental rights over your personal data. To exercise any of these rights, email us at support@sv789.my.

Right to Access Your Data
You have the right to request a copy of what data sv789 holds about you and how it is being used.
At all times
Right to Rectification
If any of your information is incorrect, you may request a correction. sv789 will make the necessary update within a reasonable timeframe.
At Any Time
Right to Erasure
After account closure, you may request deletion of all data except what must be retained to meet legal obligations.
Conditional
Right to Restrict Processing
You may object to the use of your data for specific purposes and request that such use be restricted.
Upon Request
Right to Data Portability
You may request a copy of your data in a structured, portable format for use elsewhere.
Upon Request
Right to Opt Out of Marketing Communications
You can opt out of promotional emails or SMS at any time. Use the "Unsubscribe" link at the bottom of any email, or update your preferences in Settings.
Instant

After receiving a rights request, sv789 typically responds within 30 days. For complex cases, up to 60 days may be required, and the reason for any delay will be communicated.

9

Policy updates & contact

Sv789 may update this Privacy Policy when needed, in response to new technologies, changes in law, or updates to our services.

For significant changes, advance notice will be sent to your registered email. For minor updates, the "Last Updated" date at the top of the page will be revised. Continued use of sv789 after any changes constitutes acceptance of the updated policy.

Contact Us

For any privacy-related questions, complaints, or rights requests, please contact:

  • Email: support@sv789.my (use subject line "Privacy Request")
  • Live Chat: Chat with us directly on the sv789 website or app
  • Response Time: Usually within 24–48 hours

The Bengali version of this Privacy Policy shall always be considered the authoritative version. In the event of any dispute, this Bengali version will serve as the final reference.

Your data is safe — get started now

Now that you know about sv789's strict privacy policy, go ahead and create your account with confidence — and start betting on a trusted, secure platform.

Register Now Log In

Member FAQs

The most relevant questions about privacy and your gaming experience

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Wager or rollover requirements are actually quite straightforward. Say you receive a ৳1,000 deposit bonus with a 30x wagering requirement — that means you need to place a total of ৳30,000 (1,000 × 30) in bets before the bonus becomes withdrawable. One key factor to keep in mind is the game contribution rate, since not all games count equally toward the wagering total. Slots (such as Gates of Olympus, Sweet Bonanza, and Starlight Princess) contribute 100% of each bet, so they're the fastest way to clear the requirement. Live Casino games typically contribute 10–50%, while Sports Betting can contribute 50–100% depending on specific odds conditions. You can track your current wagering progress in real time under My Account → Bonus. Before claiming any offer, check the specific terms to see the contribution rate for each game.
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